If the data has to stay with you
If a rule or a contract requires patient data to stay on your own infrastructure, the database and the backups are in your hands.
Source code edition · Self-hosted CRM
A health tourism CRM that runs on your own server. Pay once, it is yours.
You buy the source code, the WhatsApp module and the Moserra Go WhatsApp software, and install them on your own server. You pay once and the number of users is unlimited. Patient and customer records stay on your server.
$1,200one-time · excluding VAT
- The code is yoursYou receive the complete source code. Any developer you choose can work on it.
- Your data stays on your serverThe database and the backups are in your hands.
- Prepared for youEach sale is made to a single buyer, and the edition is prepared around your needs.
- WhatsApp module includedThe Moserra Go software comes with the code.
Who it is for
For those who say “my patient data stays on my own server”
Some organizations cannot put patient and customer records on someone else’s server, and some simply prefer not to. This edition is for them.
If your server is ready
We install the system on your existing server and give you the requirements in writing before we start. The data stays on your server, and you manage the access.
If you would rather we set the server up
You get the server from the provider you prefer. We help you choose a suitable one, then install and configure it.
If you would rather we run the technical side
If you want, we take over server monitoring, backups, maintenance and updates (optional, charged separately). You only use the panel.
If you want changes or new features
The code is yours, so your own team or a developer you hire can make changes. If you have no developer, we take that on: extra modules and changes are done at an hourly rate.
If you would rather pay once than subscribe
You pay once and the system is yours. There is no per-user fee, so the cost does not grow with your team. After that, only optional services are charged: server management, support and extra modules.
Features
From the moment an enquiry arrives to the sale being closed
All of this is already working in the code you receive.
Meta lead forms
Connect your Instagram and Facebook lead forms to your Meta account. The questions in a form are mapped to fields such as name, phone, country, email and custom questions, and you choose the product, country and language for each form separately. People who fill them in are pulled at set intervals and land in the pool. If the same person fills one in again, no new record is opened.
Web form and API
A form on your website or another system sends records to the panel through the API. You create the key in the panel and set the allowed operations, IP addresses, expiry and requests-per-minute limit. If the same phone number comes in again, no new record is opened and the enquiry is added to the existing one. The request log is kept in the panel.
Duplicate management
A new enquiry from the same phone number is added to the open record’s history as a “repeat enquiry”, so no duplicate is created. If two records still end up side by side, the “Possible duplicates” screen groups them: you pick which one stays, the others move to the Duplicate stage, and notes, tags, reminders and the chat move to the record that stays. Groups whose names differ are flagged, and if they are different people you choose “keep apart”. Duplicates are counted separately in reports and taken out of the net figure.
Pool
Unassigned records wait in the pool. An agent takes a record with “Pull lead” if it fits their product and working hours, and two people cannot take the same record. You decide with permissions who may pull which product.
Automatic assignment
A record is assigned as soon as it arrives to one of the agents who are authorized for its product. Set each product to automatic or pool, and set each agent’s share per product (half, normal, double or off). Add rules such as daily and open-lead limits, or only agents on shift or online. If the same customer writes again, the record goes to their previous agent; a record not handled in time moves to the next agent. The screen shows why someone did not get a record.
Lead board
Records sit as cards in stage columns, and dragging a card changes its stage. Build the columns by stage, by product or by your own product categories. A card with no activity for a while stands out with a badge.
Stages
You define your own sales stages and can nest sub-stages. Each stage gets rules: ask for a date or a minimum quote, count as an appointment, count as closed, be reported as invalid or duplicate. Moving to a dated stage sets a reminder for the agent. A record that is marked “unreachable” too many times moves to another stage automatically.
Reminders
Set a reminder on a record or a personal one. Those coming due show on the home page strip and on the bell in the top bar, overdue ones are flagged, and you complete or snooze them. You choose how early the alert starts (same day, 1 hour, 2 or 3 days before). When a record moves to another agent, its reminder moves with it.
Notifications
In the panel, a new WhatsApp message shows up as a menu badge, a sound and a desktop notification. A Telegram group is told about new enquiries, assignments, handovers after time runs out, a daily summary, system health warnings and records where the patient has not replied. You choose which are on, which group they go to, at what time and with what text, from Notification Settings. Notifications outside working hours wait until morning, and assignments to the same agent are combined into one message.
Record card and search
Each record keeps its notes, tags and activity history (who, when, from which stage to which) in one place, and the customer’s earlier enquiries are visible too. The list of all records is filtered by phone, country, product, stage and agent; search finds names, tags and phone formats.
WhatsApp chat
Conversations sit next to the customer record. Reply to messages, react, edit and delete them. Images, documents and voice messages can be sent; locations and contact cards show up in the chat. Search works inside a chat and across all chats, and you can connect more than one account.
Templates and automatic messages
You prepare templates with customer-detail variables, and a template goes out by itself when a record reaches a given stage. If you want, a new enquiry first gets a welcome message on WhatsApp: if the patient replies, the record is assigned to an agent; if not, a manager is told on Telegram. Sending follows the account’s hourly and daily limits. The welcome option is off by default.
Home dashboard
New leads, processed, revenue and conversion cards; the conversion funnel; a leads, processed and revenue chart; the agent ranking; revenue by product; the monthly goal; appointments; stage distribution; lead density by hour and recent activity, all on one screen. Over a period that includes today, the cards refresh on their own. Each user arranges the cards their own way, and you decide with permissions who sees which card.
Reports
Reports by agent, product, country, city, region, source and hour. Compare a period with the previous one or with last year. The conversion funnel shows incoming, valid, reached, quoted and won records stage by stage; invalid and duplicate records are taken out of the net figure.
Source cost and ROI
Enter the monthly ad spend for each source. The panel calculates the cost per lead and per deal, the revenue and the ROI, so you see which source actually pays.
Commission and cost
The sale amount is stored in the product’s currency. Agent commission is calculated and shown per agent in the Commission report; the Cost report shows the expense deducted from sales and the profit.
Meta Conversions API
A record that reaches a stage you choose (a quote or a sale, for example) is reported to Meta as a conversion, so your ads learn which people bring sales. You map stages in groups. Name, phone and similar details are sent hashed with SHA-256, the same person’s event is not repeated, and a failed delivery is retried up to 5 times. You follow deliveries in the log screen and try it with Meta’s Test Events.
Bulk actions and Excel
Move selected records to another stage or hand them to another agent in bulk. There are tools for returning records to the pool, handing over a leaving user’s records, and erasing personal data. You download records as Excel or CSV, and permissions decide who can run bulk actions and download.
Permissions
Each group gets view, add and edit rights separately for each screen, and you also choose by stage who sees and edits records in which stage. An agent can be limited to their own records or only to the products they are authorized for. External parties such as a doctor, a hospital or an agency get an account that shows only the records that concern them.
Multilingual
Turkish, English, Spanish and Arabic (right to left) are ready. Language files are kept separate, so adding a language is easy; we add the language you need.
Live demo
Step inside the panel before you buy
Open the record list, the board, the WhatsApp chat and the reports and look around yourself. The records in it are sample data. If you like, we can walk through the edition together on a screen share; just message us on WhatsApp.
Open the demo panelProcess
How we work
Message us on WhatsApp
Tell us what you want and how your team works.
We prepare your edition
We adjust it to your needs. The code is sold to a single buyer, so the edition is yours alone.
Payment and delivery
You pay by credit card, we issue an invoice and hand over the source code.
Installation and training
We choose the server together, then install. One month of training and technical support is included.
Price
What you get and how we work
We spell out up front what the price includes and what is charged separately.
What you receive
- The complete source codeAll the files of the panel, as it runs today.
- WhatsApp moduleConversations on the same screen as the customer record.
- Moserra Go WhatsApp softwareThe software that brings in messages in real time and sends messages and Telegram notifications, with its source code.
- External APIAn API, with a key management screen, for receiving records from web forms and other systems.
- Four languagesTurkish, English, Spanish and Arabic interface.
As a service
- PaymentYou pay by credit card and we issue an invoice.
- Server installationIf your server is ready, we install it there. If you like, we help you choose a suitable server and we configure it.
- Code delivery and setupWe hand over the code and get the system running.
- Moving your existing dataSend us your existing customer records at the initial setup and we load them into the system.
- 1 month of training and technical supportYour team is trained remotely. You can write to us on WhatsApp with questions.
- 3 months of free bug fixesWe fix any bug that appears within 3 months of delivery at no charge. A delivered feature that does not work is a bug; new requests count as additional work.
- Help with MetaAccount connection, lead forms and Conversions API setup.
Charged separately
- Server and domain nameYou can get them from the provider you prefer. If you like, we handle the selection and installation. You pay the provider directly; the domain renews yearly.
- Server management (optional)Server monitoring, backups, maintenance and updates. If you like, we run the whole technical side.
- Additional modulesBuilt to your needs and billed by the hour.
- Later training, support and bug fixesThe system keeps running on your server. We are still with you after these periods; you get support by the hour whenever you need it.
- VATThe price excludes VAT.
The source code is given to you openly; you use and develop it as you like in your own business. Resale, transfer and sharing with third parties are outside the scope of the licence. The price is in US dollars.
Pay online
Ready? Pay directly
Card payments are processed securely by Stripe. Payment is taken by Moserra Software LLC, which also issues the invoice. Prices are in US dollars and exclude VAT; the amount is shown on the payment page. If you would rather talk first, write to us on WhatsApp.
Source code edition
One-time payment. The source code, the WhatsApp module and the services included in the price are as listed above.
Buy the source codeServer optimisation
A one-time optimisation service for your server.
Buy server optimisationQuestions
Frequently asked questions
Before you buy
Is this price really one-time?
Yes. You pay once and the system is yours. The number of users you can add is unlimited.
Can I see it first?
Yes. You can open the demo panel right away and look around; the records in it are sample data. If you like, we can also walk through the edition together over a screen share. Write to us on WhatsApp and we will set a time.
Is the source code sold to others as well?
Each edition is sold to a single buyer and prepared for them. You use and develop the code as you like in your own business. Resale, transfer and sharing with third parties are outside the scope of the licence.
Can I use it in more than one company?
The licence covers a single business. If you have several companies, write to us and we will look at it together.
How does payment work?
You pay by credit card and we issue an invoice. The price is in US dollars and excludes VAT.
Installation and data
I do not want to deal with servers and technical work. Can you do it?
Yes. You can get the server from the provider you prefer; we help you choose a suitable one, install it and get the system running. The server and the domain are opened in your name and paid to the provider directly; the domain renews yearly. If your server is ready, we give you the requirements in writing before installation.
Where does my data stay?
Your records stay only on your server, and once installed the system runs on its own. It only connects to what you switch on: Meta (lead forms, Conversions API), WhatsApp, Telegram notifications and exchange-rate data.
Who looks after the server, backups and updates?
Since the server is yours, they are yours too. If you like, we take all of it on: server monitoring, backups, maintenance and updates. Your team only uses the panel. This service is optional and charged separately. If we do not take it on, we set up the backup routine with you during installation.
Can you move my existing customer records?
Yes. If you send us your existing data at the initial setup (an Excel list or a database backup), we load it into the system.
What do I need for WhatsApp?
The Moserra Go WhatsApp software comes with the code. We help you connect your Meta account and with the related steps.
Can I connect the form on my website to the panel?
Yes. You create an API key in the panel, and your site’s form sends records to the panel with that key. The developer who built your site sets up the connection. For Telegram notifications, a Telegram bot and a group are enough.
After installation
How is training given?
Remotely, over a screen share. It is given to your team in the first month and you can reach us on WhatsApp for technical questions.
What if a bug appears after installation?
We fix bugs that appear within 3 months of delivery at no charge. A delivered feature that does not work is a bug; new requests count as additional work. After that we are still with you: the system keeps running on your server and you get support by the hour whenever you need it.
Will new features and updates come?
The edition we deliver works as it is. We build later developments and any changes you ask for as additional work. If you give us server management, we also handle the server-side updates.
Can changes be made to fit my needs?
Yes. Additional modules are built and billed by the hour.
Can my own developer look at the code?
Yes. Your own team or a developer you work with can read and change the code. The code is used only for your business.
Should it run on your own server?
Tell us what you want to do and we will look together at whether it fits.